I bought this bundle on 25 October. By the 28th, the delivery date, there was no sign of it. When I tracked it, payment had only just been confirmed. After I chased repeatedly through customer service, it turned out the merchant never followed up or replied, right up to the refund, and there was never a shipping status. Is not shipping not a problem? If you had no stock, why could it still be bought? Are customers supposed to wait indefinitely with no reply? Do you think that is a problem?
10月25號購買咗呢個組合，到28號送貨上到嚟都未見到呢件貨嘅蹤影，當我追蹤嘅時候原來先係啱啱確定付款狀態，之後我再三追問下經客服聯絡你哋嘅商戶原來你哋公司一直都冇跟進亦都沒有任何回覆，直至去到退錢都沒有任何回覆亦都沒有出貨狀態，沒有出貨都沒有問題？咁既然你哋冇貨點解仲可以買到呢？唔通你要個客戶長期無了期等待沒有回覆下？咁你覺得呢個係咪問題啊？
Hello Ka Yee, I am sorry to hear that. Once an order is in refund status we cannot ship it. The most important thing is that you get your money back first, then order again. I am also checking with HKTVmall whether there was a misunderstanding. I am sorry, Ka Yee. We hope you will keep supporting us. thanks
你好 Ka Yee, i am sorry to hear that. 只要在退錢狀態，我地就出唔到貨。 最重要的係你攞返d 錢先。然後再買過。 我也向hktvmall 在理解是不是有誤會的地方。 i am sorry Ka Yee. 希望你繼續支持我地。thanks
